Privacy policy

Privacy Policy

Last Updated: November 19, 2025

The Stocking Shop operates this website and provides a curated shopping experience (the "Services"). We are powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.

Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

We collect information that identifies or can be reasonably linked to you. This includes:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit card, debit card, or other payment confirmation details. All payments are processed through secure, encrypted third-party gateways.
  • Account Information: Username, password, and security settings.
  • Transaction Information: Items viewed, cart contents, purchase history, and return/exchange details.
  • Device Information: IP address, browser type, network connection, and usage data collected automatically via cookies and similar technologies.

2. How We Use Your Personal Information

We use your information to perform our contract with you and maintain business operations:

  • Fulfillment: To process payments, fulfill orders, and arrange for shipping via our [Link to Shipping Policy].
  • Customer Support: To respond to inquiries and provide assistance with purchases or returns as outlined in our [Link to Refund and Return Policy].
  • Security & Fraud Prevention: To authenticate accounts and detect or investigate fraudulent, illegal, or malicious activity.
  • Marketing: To send promotional communications (only with your explicit consent).

3. Disclosure of Personal Information

We do not sell your personal information. We disclose data to third parties only for legitimate business purposes:

  • Shopify: Our hosting and e-commerce platform.
  • Service Providers: Vendors who perform IT management, data analytics, and cloud storage.
  • Logistics Partners: Fulfillment and shipping carriers to deliver products to Australia and New Zealand.
  • Legal Compliance: To comply with applicable laws, respond to subpoenas, or protect the rights and safety of our users.

4. Third-Party Websites

Our Services may provide links to third-party websites. We are not responsible for the privacy or security of such sites. We encourage you to review the privacy notices of any third-party platform you visit. For more information on your responsibilities while using our site, please see our [Link to Terms of Service].

5. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request a copy of the personal information we hold about you.
  • Right to Delete: Request the deletion of your personal data.
  • Right to Correct: Request the correction of inaccurate information.
  • Managing Preferences: You may opt out of promotional emails at any time using the "unsubscribe" link provided in our emails.

6. Security and Retention

We implement industry-standard security measures, though no method of transmission over the Internet is 100% secure. We retain your personal information only as long as necessary to provide our Services, resolve disputes, or comply with legal obligations.

7. Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

8. International Transfers

Your personal information may be transferred to and processed in countries other than where you reside (including via Shopify’s global infrastructure). We rely on recognized transfer mechanisms to ensure your data remains protected.

9. Contact Information

If you have questions about this policy or wish to exercise your data rights, please contact us:

  • Business Name: The Stocking Shop
  • Physical Address: 46 Brolgan Rd, Parkes, NSW 2870, Australia
  • Phone Number: +61 418 675 932
  • ABN: 40 754 554 506
  • Support Email: mindy@thestockingshop.com.au
  • Preferred Contact Method: Email

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