Refund policy

Refund and Return Policy

Welcome to The Stocking Shop. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. This policy applies to all orders shipped to Australia and New Zealand.

1. Return Window

You have 30 days from the date your item is delivered to request a return. To be eligible for a return, your item must be in the same condition that you received it: new, unworn, and in its original packaging.

2. Return Process

We accept returns for both defective and non-defective products (such as "change of mind").

  • Method: Returns must be sent by mail.
  • Return Label: For both defective and non-defective items, the customer is responsible for the actual cost of return shipping.
  • Restocking Fees: We do not charge any restocking fees.

To initiate a return, please contact us at mindy@thestockingshop.com.au with your order number and details regarding the item you wish to return.

3. Exchanges

We currently do not accept exchanges. If you require a different size or style, please follow the return process for your original item and place a new order through our website.

4. Refunds & Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund via email.

  • Refund Method: Approved refunds will be applied automatically to your original payment method.
  • Processing Time: Please allow up to 10 business days for the refund to be fully processed and reflected in your account.

5. Business Information & Support

If you have any questions regarding our Refund and Return Policy, please reach out to us:

  • Business Name: The Stocking Shop
  • Physical Address: 46 Brolgan Rd, Parkes, NSW 2870, Australia
  • Phone Number: +61 418 675 932
  • ABN: 40 754 554 506
  • Support Email: mindy@thestockingshop.com.au
  • Preferred Contact Method: Email