Shipping policy

Shipping & Delivery Policy

Welcome to The Stocking Shop. We are committed to providing a transparent and reliable delivery experience. We ship exclusively to Australia and New Zealand.

1. Shipping Rates

We offer flat-rate shipping options to ensure predictable costs at checkout:

Shipping Method	Destination	Flat Rate (AUD)
Standard Shipping	Australia	A$10.00
Express Shipping	Australia	A$15.00
Standard Shipping	New Zealand	A$13.80

 

2. Processing & Delivery Timelines

To maintain transparency, our delivery times are calculated based on handling and transit periods:

• Order Cut-off Time: 12:00 AM (AEST/Sydney).
• Handling Time: 3 Business Days (Monday – Friday). This is the time required to pack and prepare your order.
• Transit Time: * Australia Standard: 2 – 8 Business Days (Monday – Friday).
• Australia Express: 1 – 4 Business Days (Monday – Friday).
• New Zealand Standard: 6 – 27 Business Days (Monday – Friday).

Total Estimated Delivery Time:

• Australia Standard: 5 – 11 Business Days.
• Australia Express: 4 – 7 Business Days.
• New Zealand: 9 – 30 Business Days.

3. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment's progress via the carrier's tracking portal.

4. Business Information & Support

In compliance with transparency requirements, our official business contact details are listed below:

• Business Name: The Stocking Shop
• Physical Address: 46 Brolgan Rd, Parkes, NSW 2870, Australia
• Phone Number: +61 418 675 932
• ABN: 40 754 554 506
• Support Email: mindy@thestockingshop.com.au
• Preferred Contact Method: Email