Shipping policy

Shipping & Delivery Policy

Welcome to The Stocking Shop. We are committed to providing a transparent and reliable delivery experience. We ship exclusively to Australia and New Zealand.

1. Shipping Rates

We offer flat-rate shipping options to ensure predictable costs at checkout:

Shipping Method	Destination	Flat Rate (AUD)
Standard Shipping	Australia	A$10.00
Express Shipping	Australia	A$15.00
Standard Shipping	New Zealand	A$13.80

 

Australia Standard Shipping: A$10 flat rate. Free standard shipping applies to Australian orders with a merchandise subtotal of A$250 or more. The qualifying subtotal is calculated after discounts and before shipping charges.

2. Processing & Delivery Timelines

To maintain transparency, our delivery times are calculated based on handling and transit periods:

• Order Cut-off Time: 12:00 AM (AEST/Sydney).
• Dispatch Time:
  • Australia Standard: 2–3 business days (Monday–Friday)
  • Australia Express: 1 business day (Monday–Friday)
  This is the time required to pack and prepare your order before shipment.
• Transit Time: 
  • Australia Standard: 2 – 8 Business Days (Monday – Friday).
  • Australia Express: 1 – 3 Business Days (Monday – Friday).
  • New Zealand Standard: 6 – 27 Business Days (Monday – Friday).

Total Estimated Delivery Time:

• Australia Standard: 4 – 11 Business Days.
• Australia Express: 2-4 Business Days.
• New Zealand: 9 – 30 Business Days.

3. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment's progress via the carrier's tracking portal.

4. Business Information & Support

In compliance with transparency requirements, our official business contact details are listed below:

• Business Name: The Stocking Shop
• Physical Address: 46 Brolgan Rd, Parkes, NSW 2870, Australia
• Phone Number: +61 418 675 932
• ABN: 40 754 554 506
• Support Email: mindy@thestockingshop.com.au
• Preferred Contact Method: Email